Privacy Policy

Operant Works Pty Ltd (Operant Works, we, us, or our) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in connection with our website, enquiries, and services.

This policy is intended to align with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By using our website or engaging with us, you acknowledge this policy.

1. Who We Are

Operant Works is an Australian business providing AI implementation, workflow automation, and related advisory services to business clients. For privacy-related questions, access requests, or complaints, contact hello@operantworks.com.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

• identity and contact details such as your name, email address, phone number, business name, and job title
• information you submit through our website forms, email, calendar booking, or other direct communications
• business and project information relevant to scoping, onboarding, implementation, or support
• billing and transaction information where required for invoicing and payment processing
• technical and usage information such as IP address, browser type, device information, pages viewed, referral source, and approximate location data derived from IP address

We generally do not seek to collect sensitive information. If you voluntarily provide sensitive information, you consent to us handling it for the purpose for which it was provided, unless otherwise required by law.

3. How We Collect Information

We collect personal information in several ways, including when you:

• submit an enquiry or strategy session request through our website
• email, call, or message us directly
• become a client and provide information during onboarding or project delivery
• interact with our website through cookies, analytics tools, or similar technologies
• provide information through third-party platforms we use for forms, scheduling, communications, CRM, invoicing, or service delivery

Where reasonable and practicable, we collect personal information directly from you.

4. Why We Collect, Hold, Use, and Disclose Information

We may use personal information to:

• respond to enquiries and assess whether our services are a fit for your business
• prepare proposals, onboard clients, and deliver services
• communicate with you about strategy sessions, projects, support, invoices, and operational updates
• improve our website, services, messaging, and client experience
• maintain internal records, reporting, and security controls
• send marketing or service updates where permitted by law, and process opt-out requests
• comply with legal, regulatory, tax, accounting, and risk-management obligations

5. Disclosure to Third Parties

We do not sell personal information. We may disclose personal information to trusted third parties where reasonably necessary to operate our business and deliver services, including providers of:

• website forms and lead capture tools
• email, messaging, calendar, and communications tools
• CRM, project management, document storage, analytics, and reporting tools
• payment processing, bookkeeping, and professional advisory services
• hosting, cloud infrastructure, and software integrations used in connection with client work

We may also disclose information where required or authorised by law, in connection with an actual or proposed business restructure or sale, or where necessary to protect our legal rights.

6. Overseas Disclosure

Some of our service providers or software platforms may store or process data outside Australia, including in the United States or other jurisdictions. Where this occurs, we take reasonable steps to work with reputable providers and to ensure information is handled in a manner broadly consistent with applicable privacy obligations.

7. Cookies, Analytics, and Website Data

Our website may use cookies and similar technologies to improve performance, remember preferences, and understand site usage. These tools may collect technical information about your visit and behaviour on the site.

We may use analytics tools to understand traffic sources, pages visited, device/browser patterns, and general engagement. You can usually control cookies through your browser settings, though disabling them may affect website functionality.

8. Direct Marketing

We may send you marketing or promotional communications about our services where permitted by law or where you have requested information from us. You can opt out at any time by using the unsubscribe link (if available) or emailing hello@operantworks.com.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, password protection, secure hosting, software security measures, and limiting access to those who need it for legitimate business purposes.

No method of transmission or storage is completely secure. While we take security seriously, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to deliver services, manage disputes, maintain records, or comply with legal obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to personal information we hold about you, or request correction of inaccurate, incomplete, or outdated information, by contacting us at hello@operantworks.com. We may need to verify your identity and may decline access where permitted by law, but we will explain our decision where required.

12. Complaints

If you believe we have mishandled your personal information, please contact us first with the details of your complaint. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Third-Party Sites

Our website may link to third-party websites or tools. We are not responsible for the privacy practices of those third parties, and you should review their own policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page and will show the latest update date.

15. Contact

Operant Works Pty Ltd
Email: hello@operantworks.com
Website: operantworks.com