Last updated: 23 March 2026
These Terms of Service govern use of the Operant Works website and, where applicable, the supply of services by Operant Works Pty Ltd (Operant Works, we, us, or our) to business clients. By accessing our website, requesting a proposal, or engaging our services, you agree to these terms.
Important: These website terms are general in nature. The exact scope, deliverables, fees, implementation timeline, and commercial terms for client work are set out in an accepted proposal, statement of work, or service agreement. If there is any inconsistency, the signed client agreement prevails for that engagement.
You may use this website for lawful purposes only. You must not misuse the site, interfere with its operation, attempt unauthorised access to systems or data, introduce malicious code, or use the site in a way that could damage Operant Works or other users.
The content on this website is provided for general information only. While we aim to keep content accurate and up to date, we do not guarantee that all material is complete, current, or suitable for your specific circumstances. Nothing on this site constitutes legal, financial, technical, or business advice tailored to your situation.
Any proposal, scope of work, quote, or onboarding document issued by Operant Works is specific to the client and engagement described in that document. Services begin only once the proposal or agreement is accepted and any required deposit is paid.
Unless otherwise stated in writing, examples, scenarios, case studies, results projections, and implementation illustrations on this website are indicative only and do not guarantee identical outcomes for every client.
Fees for client engagements are set out in the applicable proposal or service agreement. Unless otherwise agreed in writing:
You are responsible for any third-party software, messaging, telephony, advertising, or platform fees identified as client-paid in the proposal or implementation.
To deliver services effectively, clients must provide timely access, information, approvals, and cooperation. This may include access to CRM systems, phone tools, email accounts, calendars, websites, ad platforms, review links, booking systems, or other software used in the business.
Clients are responsible for ensuring they have the right to provide any data, content, brand assets, account access, or customer information shared with us, and that their business use of our services complies with applicable law.
Unless otherwise agreed in writing, all website content remains the property of Operant Works or its licensors and must not be copied, republished, or exploited for commercial purposes without permission.
For client work, ownership and licensing of deliverables will be governed by the relevant proposal or service agreement. Unless expressly assigned, Operant Works retains ownership of its pre-existing know-how, frameworks, templates, prompts, systems, and implementation methods.
Our services may rely on third-party tools, software providers, messaging platforms, CRMs, AI models, analytics tools, booking systems, or telephony services. We are not responsible for outages, policy changes, price changes, data losses, suspensions, API limitations, or service interruptions caused by those third-party providers.
We aim to improve operational efficiency, lead handling, follow-up, and related business workflows. However, we do not guarantee any particular revenue increase, lead volume, conversion rate, ranking position, booking rate, review count, or commercial result. Outcomes depend on multiple factors outside our control, including your team’s responsiveness, offer strength, pricing, market conditions, lead quality, and third-party platforms.
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Competition and Consumer Act 2010 (Cth) or any other law where it would be unlawful to do so. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
To the maximum extent permitted by law, Operant Works excludes liability for indirect, incidental, special, or consequential loss, including loss of profit, revenue, business opportunity, goodwill, or data.
Where we are liable in connection with services supplied to a client, our aggregate liability is limited to the fees paid by the client for the specific services giving rise to the claim in the three months before the claim arose, unless a signed agreement states otherwise.
We will handle confidential client information with reasonable care and expect the same in return. More detailed confidentiality obligations may be set out in a proposal, NDA, or service agreement.
We may suspend or terminate access to the website or pause service delivery where reasonably necessary, including for maintenance, security, non-payment, misuse, or breach of these terms or a client agreement.
Client termination rights, notice periods, and minimum terms will be set out in the applicable proposal or service agreement.
Our handling of personal information is described in our Privacy Policy. By using our website or engaging our services, you acknowledge that policy.
This website may contain links to third-party websites. Those links are provided for convenience only. We do not control and are not responsible for third-party content, availability, or policies.
We may update these Terms of Service from time to time. The latest version published on this page applies from the date of publication unless otherwise stated.
These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from them.
Operant Works Pty Ltd
Email: hello@operantworks.com
Website: operantworks.com